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Privacy policy is about the data sharing and our consideration about protection of your data. We understand the data you share with us should be protected, hence we established Privacy policy to let you understand our process and intentions of protection.

2021

Our Policies

Privacy, Cookies & Others

All Returns are subject of deduction according to the shipping cost. Only product cost shall be refunded.

Account & Registration

We collect different type of date through registration forms, such as email IDs, names etc. to make accounts in our system and keep it with us to give access to our customers/ sellers/ affiliates. Maximum depth of data is never being more that general publicly available information.

Comments & Media

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

3rd Party Contents

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited.

Official Website

We are manufacturer and seller of Leather Products. Our official website address is: www.hawkduds.com. We never asked for any confidential information from our buyers or customers.

From Sellers & Affiliates, we require the bank account and paypal details along with legal documents, however, we never ask for any pins or OTPs or password for any account.

Data we collect from any of our stakeholder is kept safe and protected however it is recommended to always share data with high consideration of leak.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

 

If you have an account on hawkduds.com, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

Customer’s Rights and Policies

Before making the payment, customer shall make sure that the product he/ she is buying is described with enough information to verify its appropriateness. Where a buyer don’t get enough information, they can request for additional information from seller. However, if the product is bought and seller has provided the product he/ she described in product, it shall be consider right material and no claim shall be made.

Payment & Shipping

We receive the right product price in total, any fees applicable for payment shall be paid by customer. We are store where customer buy product online and shipment is dispatched using door to door service. However, based on country regulatory requirements, if any additional fee will be demanded, it shall be paid by customers.

 

Returns & Refunds

Hawkduds care very much about your experience and satisfaction. While we make every effort to provide you with the right product, we understand that certain circumstances may require returns, or exchanges. If you need to return or exchange an item based on the guidelines below, we will gladly make it happen.

Items can be returned or exchanged within 14 days: All items must be unworn, unwashed, and undamaged (unless the item was damaged upon receipt) Once we’ve received the item, we will inspect it and notify you that we have received the returned product.

Kindly Note: Upon receiving your order, if you find any dissimilarity, defect or damage that may caused in transit then please report it to us within 24 hours so we can promptly rectify the situation for you. We cannot offer a resolution if the customer fails to inform us within the mentioned period. You May contact at info@hawkduds.com.

 

Size Issue

We highly suggest using our sizing chart before ordering any product from our website. In case the size is not accurate (runs small or big), we will investigate the mistake in product and take action accordingly. 

If you have any confusion regarding our size chart, please let us know via email. Our team will assist you. 

 

Color:

Please note the color of the actual product may slightly differ due to differences in screen resolution.

 

Trial products:

Any product ordered for trial purpose will not be exchanged or returned. If you like to review, or promote us on YouTube, blog site or any social channel with good number of visitors, please contact us at info@hawkduds.com with subject line “collaboration.”

 

RETURN AND EXCHANGE GUIDELINES:

Order Cancellation:

Order cancellation requests can be placed within (1) day of order (If not Shipped) or will result in flat deduction of 50% from your ordered item’s amount.

 

Exchange:

Any item you purchased from our store can be exchanged or returned on the following basis:

  • Must be in original condition with packaging and tags attached
  • Fit is not accurate (runs big or small)
  • If the item is defective or damaged during transit. (Required images with original tags)
  • Received item is different than what was ordered. (Required images with original tags)
  • Exchanges are subject to availability. Please confirm that we have the item you are looking for.

 

Refunds:

We allow customers to return their ordered product within 14 days of time. You can process your refund by sending email. Before you process your refund, please read the following guidelines. 

  • Must be in original condition with packaging and tags attached
  • If the item is defective or damaged during transit. (Required images with attached tags)
  • No refund will be issued if the product is missing its original tags, packaging, damaged or used too many times by the customer. 

To process your exchange, we will need your order number, photos of the item, and any other information about your use of the product that may help us understand the potential defect. 

Please note: If we receive an item and find that it has violated our exchange/return policy guidelines, your request will not be processed. 

 

Postage and Packaging:

Our Free Shipping are offered at our own cost. We don’t provide shipping labels to customers who are willing to return their item.

 

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